Shipping & Returns

WE STAND BY 100% CUSTOMER EXPERIENCE.

If you for any reason have an issue with your order, we are here to make it right.

Email us at help@healthapy.com with any issues within the first 30 days.

CANCELLATIONS/ORDER CHANGES

We accept cancellations within 24 hours of placing your order. 

The reason for the 24 hour limit is because orders are put into the Fulfillment Queue almost immediately after an order placed. 

NOT ACCEPTED

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to you.

Returned by Customer - It is best that you contact us before returning any products. We do not refund orders for buyer’s remorse.

Discount Credit - Discounts cannot be credited after your order is placed. Canceling your order for this reason is not accepted. 

RETURN INSTRUCTIONS

Email help@healthapy.com FIRST before returning packages with the reason for the return, image of the item(s) you want to return and your order #.

Our customer service representative will assist you in getting a return label to return your shipment to our factory headquarters.

Please keep a copy of your receipt with your return tracking number and immediately send it to 

help@healthapy.com with your order #.

Your order will be refunded once tracking states DELIVERED.

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Products must be returned with its original packaging, tags, and invoice. Otherwise, a refund will not be issued.

SHIPPING TIMES 

United States 
7-10 business days
Fast & secure with USPS, UPS, or FedEx.
Hassle-free returns within 30 days. 

International
7-15 business days
Fast & secure with UPS, FedEx, or DHL.
Hassle-free returns within 30 days.

SHIPPING FEES

Shipping fees, taxes, and handling charges are Non-Refundable.

Customers are responsible for all shipping charges except for items that are damaged and/or covered by 
Route

If you have any questions, please email us at help@healthapy.com